We respect your privacy and handle personal and health information with care, confidentiality and lawful purpose.
This Privacy Policy explains how LifeCome HMO may collect, use, store, protect and share personal information when individuals use our website, request quotes, enrol in plans, access care, use digital portals or communicate with our support teams.
We may collect names, contact details, date of birth, location, employer or sponsor details, dependant information, plan information, provider access records, claims information, payment references, complaints, consent records and website usage data.
Health information is sensitive. We may process health information for enrolment, eligibility verification, care coordination, authorisation, claims administration, complaints, regulatory reporting and service improvement, subject to applicable law and consent requirements.
We use information to provide HMO services, manage plans, verify members, support providers, process claims, respond to enquiries, prevent fraud, improve services, meet legal obligations and protect members.
Information may be shared with eligible providers, employers or sponsors where permitted, regulators, payment partners, technology providers, professional advisers and other authorised parties, only where lawful and necessary.
We use administrative, technical and organisational controls to protect information. No digital system is completely risk-free, but we work to reduce unauthorised access, loss, misuse and disclosure.
Subject to applicable law, individuals may request access, correction, withdrawal of consent, restriction, deletion or clarification of personal data processing.
For privacy enquiries, contact [insert data protection email].