Learn how to enrol, find providers, use your ID, request care, get authorisations, make complaints and receive support.
After enrolment, members receive plan information, member ID details, provider access guidance, benefit summary and support contacts.
Search for an eligible provider. Confirm your plan access. Present your LifeCome member ID. Follow authorisation rules. Contact LifeCome support if you need help.
Certain services may require pre-authorisation before treatment. These may include admissions, surgeries, advanced diagnostics, specialist referrals and selected high-cost services.
In emergencies, seek immediate care. Contact LifeCome support as soon as possible for verification and next-step guidance.
If you experience service problems, denied access, delay, poor treatment or unclear billing, submit a complaint through the complaints page or contact support.
Keep your membership active, provide accurate information, protect your ID, use eligible providers, follow plan rules and report suspected misuse or fraud.