Get help with plans, enrolment, provider access, claims, complaints, renewals and portal access.
Member support. Employer support. Provider support. Diaspora sponsor support. Claims support. Portal support. Complaint escalation. Fraud reporting.
Provide your member number, employer name, provider name, claim reference, date of incident and clear description of the issue where applicable.
Phone, WhatsApp, email, website form, member portal, provider portal and employer portal. [Insert official channels after approval.]
Urgent access issues, emergency verification, admissions, authorisations, complaints and provider problems will be prioritised according to operational protocols.
Every support interaction helps us improve our plans, provider network and member experience.