A secure workspace for participating providers to verify members, submit claims, request authorisation and manage service documentation.
The provider portal supports operational discipline across the LifeCome HMO network. It helps providers verify member eligibility, submit pre-authorisation requests, upload claims documentation and monitor payment status.
Member verification. Eligibility check. Pre-authorisation request. Claims submission. Document upload. Referral notes. Provider communication. Payment status. Service updates.
Providers must use the portal accurately, protect member information, submit complete documentation, follow plan rules and respond to audit or clarification requests promptly.
Provider users are responsible for protecting login credentials and limiting portal access to authorised personnel only.
Provider support is available for technical access, claims questions, authorisation rules and onboarding guidance.