Speak with qualified care support through approved digital channels where telemedicine is available under your plan.
Telemedicine may support general medical guidance, follow-up consultations, triage, prescription review, chronic-care check-ins, health education and referral guidance, depending on plan rules.
Telemedicine should not replace emergency care, physical examination where required, urgent procedures, inpatient care or specialist intervention.
Check your plan eligibility. Request a virtual consultation. Provide accurate information. Attend the session on time. Follow the care advice or referral instructions.
Virtual consultations must be conducted through approved channels with appropriate consent and confidentiality controls.
If symptoms are severe or urgent, seek immediate care at the nearest appropriate facility.