If something goes wrong, we want to hear it, review it and resolve it through a clear escalation process.
LifeCome HMO is committed to treating complaints seriously, fairly and promptly. Complaints help us improve provider access, authorisation processes, claims handling and member experience.
Provider access problems, denied service, delayed authorisation, unclear benefit information, billing concerns, claims issues, poor service experience, confidentiality concerns, staff conduct, provider conduct or suspected misuse.
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Member name and number, provider name, date of incident, description of issue, documents or receipts, preferred contact method and desired resolution.
If a complaint involves immediate clinical risk, seek urgent medical attention first and notify LifeCome support as soon as possible
Complaint information will be handled confidentially and shared only with parties required to review, resolve or report the issue.