Please read these terms before using the LifeCome HMO website, portals, forms and digital services.
By using this website, portals or digital services, you agree to comply with these Terms of Use. If you do not agree, please discontinue use of the website.
Website information is provided for general guidance. It does not replace plan documents, provider agreements, medical advice, regulatory approvals, legal advice or emergency medical care.
Plan benefits, exclusions, waiting periods, provider eligibility, tariffs, authorisation rules and pricing are subject to final plan documents and applicable approval processes.
This website is not an emergency medical service. In an emergency, seek immediate care at the nearest appropriate facility.
Users must provide accurate information, protect login details, use digital services lawfully and avoid misuse, fraud, false claims or unauthorised access.
Provider, employer and member portals may have additional terms, service levels, authorisation rules and data responsibilities.
Website content, branding, text, graphics and platform materials belong to LifeCome HMO or authorised licensors unless otherwise stated.
LifeCome HMO is not responsible for losses caused by inaccurate user information, unauthorised account use, third-party interruptions or reliance on general website information instead of formal plan documents.
We may update these Terms from time to time. Continued use of the website means acceptance of the updated terms.
The website provides general information about LifeCome HMO, health plans, provider access, support channels and operational processes. It does not replace formal plan documents, provider agreements, regulatory filings, medical advice or emergency medical care.
Where there is any difference between website guidance and formal plan documents, the formal plan documents, benefit schedules, provider agreements and approved member communications will prevail.
Members, providers and employers are responsible for keeping login credentials secure, providing accurate information and using portals only for authorised purposes. Misuse, false claims, impersonation or unauthorised access may result in suspension or further action.
Nothing on the website should be treated as medical diagnosis or treatment. In emergencies, users should seek immediate medical care from an appropriate facility.
Users may not copy, misuse, scrape, impersonate, damage, interfere with or unlawfully access LifeCome HMO digital systems, content, member data, provider data or brand materials.
Final Terms of Use must be reviewed by counsel before publication and aligned with actual portal architecture, HMO operations and service terms.